Privacy Policy
Your data protection and privacy rights matter to us
At UltraThinkSys, we understand that trust forms the foundation of any meaningful business relationship. This privacy policy explains how we collect, use, and protect your personal information when you interact with our financial analysis services and educational resources. We're committed to transparency about our data practices and your rights as a user of our platform.
Information We Collect
When you engage with our financial analysis platform, we collect information that helps us provide better service and educational content tailored to your needs. This includes both information you provide directly and data we gather through your interactions with our services.
- Contact information including name, email address, and phone number when you register or inquire about our services
- Professional details such as company name, industry sector, and role when relevant to our financial analysis services
- Technical data including IP address, browser type, device information, and usage patterns on our website
- Communication records from emails, support tickets, and consultation requests
- Educational preferences and learning progress when you access our training materials
- Payment information processed through secure third-party payment processors
How We Use Your Information
Your information helps us deliver relevant financial insights and educational content while maintaining the quality of service you expect. We use data thoughtfully and only for purposes that benefit your experience with our platform.
Service Delivery
We use your information to provide financial analysis reports, respond to inquiries, and deliver educational content that matches your professional interests and learning goals.
Platform Improvement
Usage data helps us understand how our tools and resources are performing, allowing us to enhance functionality and create more valuable content for our users.
Data Sharing and Third Parties
We maintain strict control over your personal information and only share data when necessary to provide our services or when required by law. Our approach to data sharing is conservative and always considers your privacy first.
Our Sharing Principles
We never sell your personal information to marketers or advertisers. When we work with trusted service providers for essential functions like payment processing or technical support, they operate under strict confidentiality agreements and can only use your data for the specific services they provide to us.
- Payment processors who handle transaction security and billing (they never receive unnecessary personal details)
- Cloud hosting providers who maintain our platform infrastructure under data processing agreements
- Email service providers for delivering educational content and service updates you've requested
- Legal authorities when required by valid legal processes or to protect our users and services
Your Privacy Rights and Choices
You have meaningful control over your personal information. These rights are designed to give you transparency and choice about how your data is handled, and we've made exercising these rights straightforward and accessible.
Access and Correction
You can request a copy of the personal information we hold about you and ask us to correct any inaccuracies. We typically respond to these requests within 10 business days.
Deletion and Portability
You can request deletion of your personal data or ask for a portable copy in standard format. Some information may be retained for legal or legitimate business purposes.
To exercise any of these rights, contact our privacy team at the information provided below. We'll verify your identity to protect your information and process your request promptly. In most cases, there's no fee for these services, though we may charge for excessive or repetitive requests.
Data Security and Protection
Protecting your information is a fundamental responsibility we take seriously. Our security measures combine industry-standard technology with careful operational practices to safeguard your data against unauthorized access, alteration, or disclosure.
Multi-Layer Security Approach
We use encryption for data transmission and storage, maintain regular security audits, and limit access to personal information to authorized personnel who need it for their work. Our systems are monitored continuously for suspicious activity, and we maintain incident response procedures for any security concerns.
- SSL/TLS encryption for all data transmitted between your device and our servers
- Regular security assessments and penetration testing of our systems
- Access controls and authentication requirements for all staff accessing user data
- Secure backup systems and disaster recovery procedures to protect data integrity
- Regular staff training on data protection and security best practices
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and meet our legal obligations. Our retention periods are based on the type of information and the purpose for which we collected it.
Active User Data
While you use our services, we maintain your account information and interaction history to provide consistent service and track your educational progress.
Inactive Accounts
If you stop using our services, we'll retain basic account information for up to three years, then delete it unless legal requirements dictate otherwise.
Some information may be retained longer for legitimate business purposes, such as financial records required for tax compliance or legal claims. When we delete your data, we use secure deletion methods that make the information unrecoverable.
International Data Transfers
As a technology company serving clients across different regions, some of your data may be processed or stored in countries other than Taiwan. When this happens, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.
Transfer Protections
We only transfer data to countries with adequate privacy protections or use contractual safeguards like Standard Contractual Clauses. Our service providers must meet the same privacy standards we maintain, regardless of their location.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our platform is used. Most of these are essential for the site to function properly, while others help us enhance our services.
- Essential cookies that enable core website functionality and security features
- Performance cookies that help us understand site usage and identify areas for improvement
- Functional cookies that remember your preferences and settings for a better experience
- Analytics cookies that provide aggregated insights into user behavior and content effectiveness
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or share cookie data with advertisers.
Changes to This Policy
Privacy practices and legal requirements evolve over time, so we may update this policy periodically. When we make significant changes, we'll notify active users by email and post the updated policy on our website with a revised effective date.
We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the changes, though we'll always honor any additional consent requirements for expanded data uses.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, our team is ready to help. We aim to respond to all privacy-related inquiries within 5 business days.
Email: [email protected]
Phone: +886-2-2382-0283
Address: No. 7, Jinshan 6th Street, East District, Hsinchu City, Taiwan 300